Frequently Asked Questions

How do I place an order?

Simply add your chosen items to your basket and proceed to checkout. You’ll be guided through our secure payment process to complete your purchase.

Can I change or add products to my order after placing it?

Unfortunately, once your order has been confirmed, we can’t make any changes. If you need to add more items, please place a new order.

Can I cancel my order?

If you’d like to cancel, please contact us as soon as possible at hello@oddthings.co. If your order hasn’t been dispatched yet, we’ll be happy to cancel it and process a refund. Once an order has shipped, you’ll need to follow our Returns Policy.

What payment methods do you accept?

We accept all major debit and credit cards, PayPal, Klarna, and Clearpay. All transactions are processed securely.

Do you offer finance or instalment options?

Yes — selected products can be purchased using Klarna or Clearpay. You’ll see these options at checkout where available.

Are prices shown inclusive of VAT?

Yes, all prices displayed on our website include VAT (where applicable).

Do you issue receipts or VAT invoices?

Yes, your order confirmation email acts as your VAT receipt. If you require a separate VAT invoice, please email us after purchase.

• How much does delivery cost?
  Delivery is free to most of the UK. A small surcharge may apply to the Scottish Highlands or Northern Ireland — see our Delivery Information page for details.

• What are your delivery times?
  Delivery times vary by product, as many of our pieces are sourced from independent makers. Standard delivery usually takes 5–7 working days, unless stated otherwise on the product page.

• Do you deliver internationally?
  Yes, many of our sellers offer international delivery. Delivery costs and times depend on the destination — see the product page for details.

• Who delivers my parcel?
  We partner with trusted couriers including DPD, UPS, and Royal Mail, depending on the item’s size and weight.

• What happens if I miss a delivery?
  The courier will leave a calling card or send a text/email to rearrange delivery. You can usually reschedule for a more convenient time.

• Can I change my delivery address after ordering?
  If your order hasn’t been dispatched, we may be able to amend the address — please contact us immediately.

• Can I track my delivery?
  Yes, once your order has been dispatched, you’ll receive a tracking link via email.

• What happens if part of my order arrives separately?
  Because our products are shipped directly from independent sellers, your items may arrive in multiple parcels and on different days.

• Do you offer “room of choice” delivery?
  Some large furniture items include this service. If available, it will be mentioned on the product page before checkout.

• Can you remove packaging on delivery?
  At this time, packaging removal isn’t included unless stated otherwise.

• Do you assemble furniture items?
  Assembly is not included. Most furniture arrives flat-packed with easy-to-follow instructions.

• How do I return an item?
  Please email hello@oddthings.co within 28 days of receiving your order. We’ll provide the correct return address and instructions (as these vary by product).

• What is your Returns & Cancellations Policy?
  You can read the full policy on our Returns Information page. In short: unwanted items must be returned unused, in original packaging, and within 28 days.

• Are there items I cannot return?
  Yes — custom-made, perishable, and hygiene-sensitive products (like cosmetics or bedding) cannot be returned once unsealed.

• What if an item is faulty or damaged on arrival?
  Please contact us within 14 days of delivery with clear photos of the damage. We’ll arrange a replacement or refund as soon as possible.

• What if I simply change my mind?
  You can return unused items within 14 days for a refund, excluding any delivery or return shipping fees.

• Do I have to pay for return shipping?
  Yes, unless your item arrived damaged or faulty. We recommend using a tracked, signed-for delivery service.

• How long until I get my refund?
  Refunds are processed within 14 days of receiving your return. If you paid via finance (Klarna or Clearpay), processing times may vary slightly.

• Will you reduce my refund if the item is used or damaged?
  Yes — if the item isn’t in resaleable condition or wasn’t properly packaged for return, a deduction may be made.